Postbank completed the iFDI devices installation process at its network of 340 ATMs across Bulgaria. The bank started the project as part of its efforts to increase the security of its clients and all cardholders using Postbank ATMs. Additionally the bank issues debit and credit cards with chip technology which offers increased protection against skimming.
The iFDI device is a special green attachment installed in front of the card reader and is visible to the cardholders. The device prevents the installation of fraudulent skimming devices on the ATM. Any damage inflicted to the iFDI device automatically cuts off the electrical supply to the card reader automatically. When this happens the ATM will not accept any cards until any security issues have been resolved by a Bank specialist, preventing any possibility for card fraud.
Postbank has a network of 340 ATMs across Bulgaria. The bank’s ATMs offer customers the following services:
- Payment of utility bills
- Payment of installment for credit cards issued by Postbank
- Charging of virtual cards issued by Postbank for online shopping
- Making money transfers from one account to another
- PIN code change for cards issued by the Bank
• Account information and more
Postbank reminds cardholders of the following security advice to guarantee the safer use of debit and credit cards, as well as Internet banking:
Do not reveal your PIN to anyone, even to persons claiming to be an employee of the bank, do not reveal the number through Internet or over the phone and do not keep it in written form.
- Before committing a transaction on ATM it is recommended to examine the ATMs card reader for signs of external intervention or any foreign devices.
- While entering your PIN code hide the keyboard with your hand and be assured that you are not being watched by anyone around you.
- In case your card is held by the ATM machine, due to unknown circumstances, call the Customer service of your issuing bank and ask for the blocking of the card.
- When committing a transaction on a POS machine at merchants’ locations do not allow the card to be out of your view and make sure the transaction is made in your presence. While entering the PIN hide the keyboard with your hand.
- Make sure the amount written on the receipt from the POS machine is correct, as well as the authenticity of all data for the merchant location. Keep all receipts with your payments – it is possible to need them in the future.
- Use only Internet merchants which guarantee the security of your payment and keep copies of your correspondence with them, as well as confirmation for purchases.
- While making purchases and reservations through the Internet, be assured that you are familiar with all circumstances connected with the transaction in advance – Common Conditions of the merchant, terms of delivery and policy for undelivered goods, cancellation and disputing reservations, warranty, etc. Pay attention and be assured that you are giving permission to the merchant to take the agreed amount and perform a one-off action.
- Follow up your monthly statements in a timely manner and check that you recognize all transactions on it.
- Subscribe to the SMS notification service. With its help in case of illegal transactions with your card you will receive an SMS and you will be able to contact the bank immediately and request blocking of the card. This would help you localize the incident on time and take immediate actions to prevent eventual loses.
- Save and keep the phone number of your bank’s customer service center to have at your disposal at any time when needed in case of card theft or loss.
- Immediately call your Bank in case your card is stolen or lost and block it.
- Be sure that you have given your bank up to date contact information – this will help the Bank to keep in touch with you in case of any suspicious transactions and to take immediate actions for preventing eventual loss.
- In case you have any doubt of fraud immediately call your Bank and ask for your card or e-banking to be blocked.
- As a security measure use cryptographic hardware device to store your e-banking digital certificate.
- Change your password on a regular basis and update the operating system and software you use (including antivirus software).
- Avoid accessing online services from public PCs. Do not store your username and password in the web browser.
- Check the security and authenticity of a website before entering any confidential information. You may do that by checking if the web address starts with https://… and if there is a lock icon in the address bar of the browser. You can see details given by the certificate provider by clicking on the lock icon.