The total share of the legitimate customer complaints submitted to GLOBUL in the last year is barely 3%. The operator reports no significant increase in the overall number of subscribers’ complaints with an average number of 1,900 – 2,100 complaints per month on a nearly four-million customer base.
At the first public help center for telecommunication services’ users, GLOBUL Customer Care experts registered a total of 70 complaints but only four of them were legitimate and well-grounded. The help center opened on the World Consumer Rights Day, March 15, as a joint initiative of the Consumer Protection Commission, the Communications Regulation Commission and the Commission for Personal Data Protection.
Once again GLOBUL specialists attended the second help center for mobile users which was held on March 28 from 14.30 to 17.30 in the Consumer Protection Commission’s office building in Sofia. During the day, the operator’s specialists registered a total of 32 customer complaints. All submitted complaints, including those received from the regional help centers in the country will be further examined by the operator’s Customer Care specialists in order to offer adequate solution to each individual case.
As an expression of its transparent and customer-oriented policy, GLOBUL provides its clients with various opportunities and channels for submitting inquiries, questions or complaints. Subscribers may contact Customer Service Division by dialing short number 123, sending fax to number (02) 415 4123 or submitting an email inquiry via the official company’s website at the following link: http://www.globul.bg/eng/cc_contact.html
Detailed information about operator’s products and services, as well as answers to the most common questions, are available in the Help&Support Section at GLOBUL website – www.globul.bg.