The newly introduced online platform of Greece’s Citizen Services Centers (KEP), myKEPlive, saw some 114 successfully fulfilled digital appointments on its first day of operation, with six fresh appointments booked on Saturday alone.
On the first day of myKEPlive’s live launch, 4 people with special needs entered the platform to request an appointment, 79 logged in for information or an application, 27 for municipal services, and 4 businessmen logged into the system for relevant requests.
The service will eventually be available in all municipalities by the end of the year. This will include renewing unemployment cards, payment of e-administrative fees, family certificates, copies of criminal record and certificates of payment of social insurance contributions.
The Ministry of Digital Governance on Saturday said it is satisfied with people’s response so far during the first week of the service.
The platform offers 52 services and is participated by 32 KEPs in 30 municipalities, supported by 150 trained staff, and allows the public to be served through a scheduled video call to a trained employee and to submit applications from home, without having to wait in line at a KEP or other government service.
It serves both individuals and companies, covering 42 administrative processes and allowing remote updates on 235 licensing processes for the provision of services.
Users of the system will also have the option of asking for a hard copy that will be sent to their address via the post office, while the system will also be able to handle requests by Greeks living abroad and anyone that finds it difficult to leave their home – including people with disabilities, who will be able to book longer appointments of up to 30 minutes, instead of 20. In addition, a sign language interpreter will be available for those with hearing disabilities.
The service does not include procedures that require the physical presence and signature of the parties involved, such as identification of a minor, transferring car ownership or renewing a driving license. Also, the video calls are not recorded or stored to protect personal data, though staff will ask to view documents to confirm the user’s identity.
The video service will be available from 9:00 until 18:30 on weekdays and Saturdays.
